Support

Email support@thenasty.ai — we reply within one business day. For an order, include your order ID (it starts with NSTY-).

Connecting theNasty

theNasty is in public beta and not yet listed in the ChatGPT or Claude directories. Until it is, add it as a custom connector using the server URL https://thenasty.ai/mcp, then sign in or create an account when prompted.

• ChatGPT: Settings → Apps & Connectors → turn on Developer mode → Create, and paste the server URL.
• Claude: Settings → Connectors → Add custom connector, and paste the server URL.
• Other MCP clients: see the developer docs.

Disconnecting

Remove theNasty from your assistant's app or connector settings. That revokes its access immediately; your account and order history stay until you ask us to delete them.

Where's my order?

Your confirmation email links to your order page, which shows every package, its carrier, and tracking as soon as the supplier ships. No email handy? Look it up on the order statuspage with your order number and the email you checked out with. In ChatGPT or Claude, just ask “where's my order?”. Parts from different suppliers arrive in separate packages — see the Shipping Policy for timing.

Returns, refunds, and problems

Nothing is charged until you pay on Stripe's checkout page. To return a part, or for a missing, wrong, or damaged one, email support@thenasty.aiwith your order number (and photos for damage) — don't send parts back to the supplier directly. The Returns & Refunds policy covers the 30-day window, what can't be returned, and when refunds arrive.

Cancel an order

Email us right away. If the supplier hasn't shipped yet we cancel and refund in full; after that it's a return.

Delete your account or data

Email privacy@thenasty.ai from the address on your account. See the Privacy Policy for what we keep and why.